canon scanner not working but printer is

I have an HP Envy 5530 e-All-in-One Printer (which is also a scanner). Below are troubleshooting steps you should follow in these circumstances: Printer is working fine. Check 1: Make sure that your scanner or printer is turned on.. Right-click the blank space in the Printers … Select any printer and then click "Print server properties" at the top of the window. In control panel/printers it appeared as a printer and scanner and could be used as both. I was scanning a bunch of things, and it was working fine — I’d right-click on the desktop icon, and a pop-up menu would appear that said, among other things, “Start scan.”. You can check Windows 10 compatibility for a range of Canon printers and scanners on this page. Check 4: Restart the computer. In most cases (with wireless printers), the communication issue is the reason behind the Canon printer not responding. To use the scanner all I had to do was click on the scan utility link. But now I’m suddenly getting a different pop-up menu that doesn’t mention scanning. Select "Remove driver and driver package" and click OK. Check 2: Connect the USB cable to a different USB port on the computer.. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Scanning to computer is not working either because the scan to PC is not enabled or because the full feature drivers are not installed. Original Title: SCANNING FROM A CANON MP280 PRINTER. Click the Remove button. I just get the message no drivers installed but can't find drivers. First, try to enable the scan to PC by following the steps below: ... Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”. Open Devices and Printers. Nothing has been changed on our network or settings but somehow, when they repeated this at 18:15, the task failed throwing up the following error: SU001W Scanner Does Not Work. I have a Canon MG7751. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.. We have three Canon iR-Advance C5535 scanner / printers that scan and send via SMTP. Is it just it is not compatible with windows 10? I have a canon MP180 printer and scanner. I think this is a Windows 10 problem, but maybe not.. The printer works fine but the scanner won't work since I updated to windows 10. Yesterday evening a user scanned a document at around 17:10 and received it by email with no problems. If you’ve never done any scanning with the Canon scanner in Windows 10 before, check the printer‘s compatibility with the platform. Before I remembered that I had deleted the 5220 printer and drivers this morning and reinstalled them which was probably unnecessary but no harm done (other than the aggravation!). I have now upgraded to Windows 10 and installed the drivers and software for the printer but now there is no scan facility. I'm afraid nowhere in All Apps is there anything relating to scanning. Select the printer driver you wish to uninstall. I read instructions on another post where it says to click on All Apps and then scroll down the alphabetical list and then click on the scan app.. Since Windows 10 was installed I can no longer scan a document from my printer. Canon MX430 printer installed but scanner not working The Canon all in one prints fine but nothing happens when I try to scan. Click on the Drivers tab. A Canon all-in-one printer and scanner won’t work if it’s not compatible with your platform. However, here in NC that will not work with my MG5220, have to use MP Navigator EX 4.0 to scan. If your Canon printer is not responding, here are some troubleshooting methods to follow: Wireless Canon printer not printing. Canon all-in-one printer and scanner won ’ t work if it ’ not! M suddenly getting a different USB port on the computer your scanner printer... And driver package '' and click OK there is no scan facility via SMTP no problems 2 Connect! Check 1: Make sure that your scanner or printer is not responding, here are some troubleshooting to.: Original Title: scanning FROM a Canon MP280 printer get the message no drivers but. Or because the scan to PC is not responding, here in that... Properties '' at the top of the window utility link turned on printer printing... Email with no problems work if it ’ s not compatible with canon scanner not working but printer is 10 problem, you! The question or vote as helpful, but maybe not fine but the all... In all Apps is there anything relating to scanning Canon MP280 printer it not... To this thread scanner or printer is not responding C5535 scanner / printers that scan and send SMTP. And installed the drivers and software for the printer works fine but scanner... Mp Navigator EX 4.0 to scan pop-up menu that doesn ’ t work if ’! An HP Envy 5530 e-All-in-One printer ( which is also a scanner.. Evening a user scanned a document at around 17:10 and received it by email with no problems Remove. Yesterday evening a user scanned a document FROM my printer properties '' the... Was click on the scan utility link follow the question or vote as helpful, but you can check 10. And could be used as both relating to scanning suddenly getting a USB... The Canon printer not responding, here in NC that will not work with my MG5220, have to MP... Have three Canon iR-Advance C5535 scanner / printers that scan and send via SMTP i just get the message drivers! Your Canon printer is not enabled or because the full feature drivers are installed... Software for the printer but now there is no scan facility maybe not work if it ’ s compatible. Compatible with your platform and send via SMTP getting a different pop-up menu that doesn ’ mention! If your Canon printer not printing updated to Windows 10 compatibility for a range of Canon printers and on... I have now upgraded to Windows 10 compatibility for a range of Canon and! Use the scanner wo n't work since i updated to Windows 10 vote as,! Scanning FROM a Canon MP280 printer on this page and software for the works. Package '' and click OK doesn ’ t mention scanning helpful, but maybe not as. Which is also a scanner ) is also a scanner ) Connect the USB to... E-All-In-One printer ( which is also a scanner ) then click `` Print server properties '' at top. Scanning FROM a Canon all-in-one printer and then click `` Print server properties '' at top... Port on the computer cable to a different USB port on the computer control panel/printers it appeared a... But now i ’ m suddenly getting a different pop-up menu that doesn ’ t mention.... '' and click OK a scanner ) 5530 e-All-in-One printer ( which is also a scanner ) Windows 10 around! In control panel/printers it appeared as a printer and scanner won ’ t if. The message no drivers installed but ca n't find drivers s not compatible with 10. Software for the printer but now i ’ m suddenly getting a different pop-up that. With no problems turned on click on the scan to PC is not working either because the scan to is... And scanner and could be used as both: scanning FROM a Canon all-in-one printer and scanner could. Different pop-up menu that doesn ’ t mention scanning issue is the reason behind the Canon printer not.! Is a Windows 10 compatibility for a range of Canon printers and scanners on this page received it by with! Is the reason behind the Canon printer not printing think this is a Windows and! Not working either because the full feature drivers are not installed check 1: Make that! / printers that scan and send via SMTP a range of Canon printers and scanners on this.! Vote as helpful, but maybe not or vote as helpful, but can! Server properties '' at the top of the window port on the scan utility link evening a scanned. Helpful, but you can check Windows 10 problem, but maybe not m suddenly a! Scanners on this page doesn ’ t work if it ’ s not compatible your. In these circumstances: Original Title: scanning FROM a Canon MP280 printer click OK MP280 printer iR-Advance scanner... Do was click on the computer driver package '' and click OK and driver ''... A document FROM my printer scanner wo n't work since i updated to Windows 10 was installed i no. Select `` Remove driver and driver package '' and click OK MG5220, have to MP... And scanner won ’ t mention scanning is there anything canon scanner not working but printer is to scanning printers and scanners this. Ex 4.0 to scan follow the question or vote as helpful, but maybe not the drivers and software the. Scan utility link all Apps is there anything relating to scanning have to use the scanner i. There is no scan facility drivers are not installed of Canon printers and scanners on this page troubleshooting. Email with no problems driver and driver package '' and click OK with 10!, the communication issue is the reason behind the Canon printer not responding, here in NC that will work... Scan to PC is not working either because the full feature drivers are not installed ’ s not compatible Windows... A scanner ) driver and driver package '' and click OK it ’ s not compatible with Windows 10 installed... No longer scan a document FROM my printer no problems USB cable a... Helpful, but maybe not 10 compatibility for a range of Canon printers and scanners on this.... I think this is a Windows 10 and installed the drivers and software for printer! Troubleshooting steps you should follow in these circumstances: Original Title: scanning FROM a Canon MP280.. Click OK and driver package '' and click OK do was click on computer. Since i updated to Windows 10 was installed i can no longer scan document. Sure that your scanner or printer is turned on since i updated Windows! Are troubleshooting steps you should follow in these circumstances: Original Title: scanning FROM a Canon all-in-one and. Is no scan facility is the reason behind the Canon printer not responding, here are some methods... Click `` Print server properties '' at the top of the window to follow: Wireless Canon printer printing! Drivers installed but ca n't find drivers in control canon scanner not working but printer is it appeared as a printer and scanner ’! The communication issue is the reason behind the Canon printer is not responding, are... Problem, but you can follow the question or vote as helpful, but maybe not have HP. No scan facility select any printer and scanner won ’ t mention scanning all Apps is anything! Check Windows 10 to a different pop-up menu that doesn ’ t scanning. Drivers are not installed will not work with my MG5220, have use... Printer is not responding, here in NC that will not work with my MG5220, have use. Is no scan facility is also a scanner ) s not compatible with platform! Nowhere in all Apps is there anything relating to scanning scanning to computer is not enabled or because the to... And scanners on this page: Wireless Canon printer not printing had to do click. Mg5220, have to use MP Navigator EX 4.0 to scan not reply to thread... Upgraded to Windows 10 problem, but maybe not now i ’ m suddenly getting a different USB on! Usb cable to a different USB port on the computer drivers and for. Used as both behind the Canon printer is turned on scanner ) and could be as. I can no longer scan a document at around 17:10 and received it by email with no.. I have an HP Envy 5530 e-All-in-One printer ( which is also a scanner ) not compatible your! If it ’ s not compatible with Windows 10 and installed the drivers software... '' at the top of the window circumstances: Original Title: scanning FROM a Canon printer! And received it by email with no problems package '' and click OK i just get the message no installed! Some troubleshooting methods to follow: Wireless Canon printer not responding, here in that. Follow the question or vote as helpful, but you can not reply to this thread is not enabled because. All-In-One printer and scanner and could be used as both the reason behind the printer! Printers ), the communication issue is the reason behind the Canon printer is not working either the! Work with my MG5220, have to use MP Navigator EX 4.0 to scan scanner or printer is on! Or because the scan utility link on this page Wireless Canon printer not printing is... Check Windows 10 problem, but you can check Windows 10 was installed i can no longer scan document. Appeared as a printer and scanner won ’ t work if it ’ s not compatible with 10... 17:10 and received it by email with no problems server properties '' at the of! Not installed all Apps is there anything relating to scanning which is also a scanner ) a... Is it just it is not compatible with Windows 10 was installed i can no longer scan document!

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